Returns & Exchanges

At Chapters Bookstore, we want you to be completely satisfied with your fashion finds. If your purchase doesn't fit perfectly or meet your expectations, we offer a 30-day return policy for all unworn garments with original tags attached.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Carefully place the items in their original packaging, ensuring all designer tags and security seals remain intact to qualify for a full refund.

3

Ship It Back

Print the prepaid shipping label provided by our portal, attach it to your parcel, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing